FAQ

Every Couple’s Unique.
The Questions They Ask Though

We’re here to make your registry experience a total treat. Below, click through to find answers to commonly asked questions. Still can’t find what you’re looking for? Jot us a note at hello@slowdance.com and we’ll get you sorted right away.

For Couples | For Gift-Givers

For Couples

Hi, have we met?
Choosing Slowdance

Q: Why is Slowdance the best registry site ever known to woman or man?

Because registering for your wedding hasn’t changed since your grandmother and your mom got hitche.

We aim to fix that.

Slowdance is the only online registry experience that starts by identifying your style and taste — and then offers a collection curated specifically for you and your lifestyle.

Q: How did you get started?

Our founder and creative inspiration is Jung Lee, who runs one of America’s most successful event planning companies — and one of New York City’s most beloved home design stores Jung Lee NY. Having honed her technique for crafting perfect registries working with private clients, she decided to start Slowdance to make that experience — not to mention her expertise and impeccable style — available to everyone. So it’s finally possible to have a registry that is inarguably tasteful and inarguably you.

Q: How does Slowdance work?

Your Slowdance begins with a quick, fun, visual quiz you take, that helps us identify your style and tastes, and what kind of life you lead with your partner. Based on the results we suggest a range of items you’ll not only love, but that you’ll actually use — for special occasions, but also on a daily basis too.

Go ahead, take the quiz! Remember — don’t over-think it and have fun!

Q: Quiz? I have even more questions now.

We suggest you just do it and learn from experience. It’ll take about as much time as reading this answer, and it will be a lot more fun, try as we might to be charming.

But basically we show you four images; you pick your favorite; we show you four more images; and repeat. You’ll be amazed how much insight we can derive this way.

Created by Jung based on her experience with thousands of couples, we map your answers and break down your tastes to their core components. We also find out about your lifestyle, so we don’t recommend elegant camping chairs to devout urbanites, or elegant steak-knives to vegetarians.

The result is a collection ideally suited to who you are and the life you’ll lead as a couple.

Q: What does Slowdance offer that is different?

In short, an expertly curated selection of exclusive goods — including collections from artisans and limited edition studios — handpicked by Jung.

Spending a Saturday with a scanning gun and over 100,000 SKUs in a department store is pure torture! We recognize that sometimes more is not more — more is just overwhelmed. At Slowdance, we’ve edited hundreds of thousands of products down the best made, most beautiful, and most special — so you don’t have to.

Q: Does slowdance offer unique items or stuff you can find anywhere?

Many of the items on Slowdance are created specifically for us — and even especially for you, on a made-to-order basis. There are some items you can find in other specialty design and home goods stores, however. Though none of them can curate a collection for who you are and how you live as a couple the way Slowdance can.

Q: How come I can't register for a juicer or a Dyson vacuum?

Because those are items you can find anywhere — Slowdance is reserved for items we think are truly unique and special.

Let’s Do This!
Creating Your Slowdance Registry

Q: How did you arrive at our product recommendations?

This is what we do best! We’ve spent the last 15 years designing for clients and we’ve become experts at getting to know their tastes and lifestyles — and translating that into amazing design.

Q: How do we add new items to our registry?

Just use the “Add To Registry” button. The first step is to identify what gets you excited — add it all. Next, go to your Registry and look at everything together. You can re-arrange the order of the list by clicking to the left of the product image and dragging + dropping to a new location.

Q: Where can i change the quantity of items?

Great question! We think quantity is secondary to the actual items you want to have on your registry. Once you’ve decided what you would like to keep on your Registry, go back through and change the quantities on the My Registry page. Need help with the right quantities? No problem — email us at hello@slowdance.com or call 212-257-5655 and we would be happy to help!

Q: Can i customize the design of my registry page?

Definitely — we love adding personal touches. Click on the camera or pen icon on My Registry page to upload you own images, add your wedding date and write a message to your guests. You can also customize the order that the gifts will appear on your Registry list (that’s right — put your favorites at the top!). Simply click on the vertical bar to the left of an image and drag and drop it to the place you’d like to see it on your Registry.

Q: Where is the direct link that i can share with my guests?

On My Registry page, click on SHARE in the top right — you will see a link that you can copy and paste to your guests.

Q: How can i make my registry private?

All of our Registries are public to start — meaning your registry will be available to anyone searching for your name on our site. If you’d like to keep your registry private, click on the camera icon on the My Registry page and select Private Registry at the bottom. This means only people with the direct link will be able to access your registry.

Q: Where can guests purchase items from our registry?

They can shop on Slowdance.com, or in-person at Jung Lee NY, our Showroom in downtown New York City. We’re on 25 West 29th Street near the corner of Broadway.

Q: We want to register in person. how do we do that, and what can we expect from that experience?

If you’re near Manhattan, you can register by appointment at Jung Lee NY, our Slowdance Showroom in located downtown (we hope to open more soon) by emailing hello@slowdance.com or calling us on 212-257-5655. We would love to walk you through the store and give you all of our expert tips on what to include on your registry.

At Slowdance, we believe registering should be fun and romantic. Make a day (or date night) of it! Take a spin around our neighborhood with your better half-right this way.

Q: How can we add our Slowdance registry to our page on TheKnot?

It’s easy to add a Slowdance button to your registry — we think it’s a great idea, too, because it’s an easy way to let as many people as possible know where you’re registered.

  1. Log into the Slowdance account
  2. Under "My Registry" click on Share
  3. Copy and Paste the URL link in the message box
  4. Log into The Knot Account
  5. Under the Registry tab, click on "Manage Your Registries"
  6. Click on the link "Add Another Registry"
  7. Scroll down to the section "Add an Existing Registry" and click on "Add One Manually." A pop-up window will appear.
  8. Enter your first and last name, and the URL link from your Slowdance registry account.

Signed, Sealed, and Conveniently Delivered
Holding, Shipping & Returns

Q: What is a "hold" registry?

This means we will hold all of your gifts at our Jung Lee NY store until after your wedding — when you are ready to take them home. Don’t worry — we’ll let you know via email when a guest has purchased a gift for you. We feel strongly that this is the best way to make the most of your Registry experience — giving you time and flexibility to ensure you go home with all of your favorite items from your Registry.

Q: What are the perks of choosing a Hold Registry?

The time leading up to the big day is packed with decision-making on overdrive and some logistical drama. Even the most laid-back couple would agree — it’s nice to push one important decision off. Well, here’s your chance.

Get married, go on your honeymoon, enjoy. Then come back to us to revisit your registry as newlyweds. (We can hold it for up to a year after your wedding day.)

When you’re ready, we’ll help you go through your Registry and allocate funds towards the products and quantity of products that matter the most to you. This ensures you will go home with the most meaningful set of gifts that you can incorporate into your life together as a couple.

Q: What if we chose to hold everything on our registry, but we need a particular item shipped to us now?

No problem! Go to Ship and under the Checkout section, select the quantity of products you want and click Proceed to Checkout at the bottom. Please call or email with any questions!

Q: Where can we track purchases and what has been shipped to us?

When a guest buys a gift for you, you will receive an email and you will also see the purchase in the Ship page under Gifts Received. This page tells you the total amount of Gifts Received, the amount of Gifts Shipped and if you have any Remaining Credit with Slowdance — all in the upper right hand corner.

Gifts shipped to you will appear on the Ship page under Order History.

Need some assistance? Just give us a call on 212-257-5655 or shoot us an email at hello@slowdance.com.

Q: What are your shipping policies and fees?

We offer free shipping on orders $125 and up. For gifts under $125, we charge a $12 shipping fee, which we automatically add to the gift-giver’s total at checkout. Though currently we can’t ship internationally, we can accept international credit cards.

Q: Why do some items have longer lead times?

Many of the items on Slowdance are created by small manufacturers and individual artisans spread across the globe. All this contributes to the longer lead times you’re seeing on some of our more unique items.

Q: Can any item be returned?

This comes up all the time. Most gifts can, but in the case of special-order or made-to-order items, sales are final. You can find out if an item can’t be returned by looking at the Details section on the product page.

Q: How do we return or exchange a gift?

Email us at hello@slowdance.com to return an item for a Slowdance credit: We’ll send you a shipping label and a Return Authorization Document. Remember to include the Return Authorization Document in the box you’re sending back to us, or a re-stocking fee may apply. Please return the item in its original packaging within 30 days of receiving it; used or damaged items will not be accepted. So if you broke a plate during your first fight, that’s on you. A shipping charge of $12 will be added for item exchanges.

Q: What happens if a product’s price changes during the registry process?

That rarely happens, but if it does, it will only affect an item that has not been purchased. Items that we’re holding for you — that have been purchased — will not be affected by the price change.

Q: What if an item is discontinued before we close out our registry?

We hate it when that happens! But product availability rests with the manufacturer. As soon as we’re notified that a product is discontinued, we’ll email you. If you tell us you want it — we’ll do our best to scour all the land for it. We’ll send you three suggested substitutes if we come up empty-handed. Or, we can offer you store credit.

That’s a Wrap!
Completing Your Slowdance Registry

Q: We want to complete our registry and close out. Do you offer the standard 10 percent discount off completion?

We do. We’ll give you 10 percent off the completion amount of your registry — valid for anything in the store for up to one year after your wedding date.

Q: Will we have to pay for shipping to have our gifts delivered to us when we finalize our registry?

No — guests have already been charged when they purchased your gift so there is no cost to you when shipping within the Continental US.

Q: What if there’s money left in our account after we finalize our registry?

In that case your credit can be used to purchase anything at our sister store, Jung Lee NY.

For Gift-Givers

Q: How do I find a couples’ registry?

Click on Find A Registry at the top of our Slowdance homepage and enter the couples’ name. Don’t see their name? Give us a call at 212-257-5655 and we’ll find them for you!

Q: When will the lucky couple receive my gift?

We hold all of the couples’ gifts at our store until after their wedding. But don’t worry! We’ll send you a note confirming your order and the couple will receive a similar email telling them you’ve given them an incredibly beautiful present.

Q: Can I include a personal message for the couple?

How could we say no to that? When you’re checking out, there’s a Gift Message section — that’s where you should jot down your lovely and touching message.. Coming soon: Even more personalization options!

Q: Do you offer gift-wrapping?

Of course we do! Send us a quick email to let us know you’d like us to beautifully wrap your gift and we would be more than happy to do so!

Q: What are your shipping policies?

We offer free shipping on qualifying orders of $125 and up. For gifts under $125, we charge a $12 shipping fee, which we automatically add to your total at checkout. We accept international credit cards.

Q: Where can i buy more of these beautiful items?

Like what you see? Our sister site, www.jungleeny.com, has all of the same incredible products that you can purchase individually for yourself or any other lucky recipient.