FAQ


We're here to make your registry experience a total treat. Below, click through to find answers to commonly asked questions. Still can't find what you're looking for? Jot us a note at hello@slowdance.com and we'll get you sorted right away.

For Couples | For Gift-Givers

For Couples

Q: Why is slowdance the best registry service out there?

Because creating a registry for your wedding hasn't changed since your grandmother and your mom got hitched and we know that spending a Saturday with a scanning gun and choosing between hundreds, if not thousands of products is a terrible and overwhelming experience.

We aim to fix that.

Slowdance is the only wedding registry that is expertly curated for you by our design team based on your taste and lifestyle.

Q: How did you get started?

For over 14 years, Jung Lee has created the most spectacular weddings, becoming one of the world's most renowned wedding and lifestyle experts. At the heart of her success lies her talent for truly capturing the personality and spirit of a couple through her design.

Now, Jung and her team have brought their approach to wedding registries with Slowdance. Their unique method blends styles, genres and prices to create an inimitable recommendation – inspired by you and your taste, but that you could never create on your own. So it's finally possible to have a registry that is inarguably tasteful and inarguably you.

Q: How does Slowdance work?

Your Slowdance begins with a quick, fun, visual quiz that helps us identify where you fit in our Taste Genome. Based on the results we suggest a range of items you'll not only love, but that you'll actually use – not only on special occasions, but also on a daily basis.

Q: Quiz? Taste Genome? I have even more questions now.

We suggest you just do it and learn from experience. It'll take about as much time as reading this answer, and it'll be a lot more fun, try as we might to be charming.

The quiz consists of 10 questions, each with four images and you pick your favorite. We then map your answers to our Taste Genome, created by Jung based on her experience with thousands of couples.

Your answers to the quiz help us get at three important things about you and your partner: Your design style, your lifestyle and hobbies, and your predisposition to liking certain product attributes over others (you'll never see us recommend elegant camping chairs to devout urbanites, or elegant steak-knives to vegetarians.)

You'll be amazed how much insight we can derive from this. We then recommend products that are ideally suited to your lifestyle.

Don't over-think it and have fun!

Q: What does Slowdance offer that is different?

An expertly curated selection of products, from Baccarat and Hermes to new and emerging brands. Each item has been hand-picked by Jung because it's the best of the best.

Q: Does Slowdance offer unique items or stuff you can find anywhere?

Many of the items on Slowdance are created specifically for us – and even specially for you, on a made-to-order basis. There are some items you can find in other specialty design and home goods stores, however. Though none of them can curate a collection for who you are and how you live as a couple the way Slowdance can.

Q: How come I can't register for a juicer or a Dyson vacuum?

Because those are items you can find anywhere – Slowdance is reserved for items we think are truly unique and special.

Let's do this!

Creating Your Slowdance Registry

Q: Can we create a Slowdance registry without taking the Taste Quiz?

You could, but where's the fun in that. Take the quiz and let us come back to you with a handpicked collection designed just for you. We promise you'll be blown away. And if you don't like it, that's no problem. You can just say, “thanks, but no thanks.”

But if you insist, you can always register for individual items on our sister site, JungLeeNY.com

We can't promise you the same results, but we can promise that all the items on both sites possess a unique elegance and gracefulness.

Q: How did you arrive at our product recommendations?

We could tell you, but then we'd have to you, you know. That's our special sauce!

Q: Where can guests purchase items from our registry?

Guest can shop on Slowdance.com, or in-person at Jung Lee NY, our showroom located at 25 West 29th Street in the Nomad area of New York City.

Q: We want to register in person. How do we do that, and what can we expect from that experience?

If you're in the New York City metro area, you can call our showroom at 212.257.5655 to make an appointment with one of our registry design experts. Our showroom is located in the Nomad area of Manhattan at 25 West 29th Street.

At Slowdance we believe registering should be fun and romantic so make a day (or date night) of it! Leave yourself enough time to browse our collection in the showroom and speak with our registry experts.

Q: How can we add our Slowdance registry to our page on TheKnot?

It's easy to add a Slowdance button to your registry.

  1. Log into the Slowdance account
  2. Under "My Gift Registry" click on Share Your Registry
  3. Copy and Paste the URL link in the message box
  4. Log into your The Knot Account
  5. Under the Registry tab, click on "Manage Your Registries"
  6. Click on the link "Add Another Registry"
  7. Scroll down to the section "Add an Existing Registry" and click on "Add One Manually." A pop-up window will appear.
  8. Enter your first and last name, and the URL link from your Slowdance registry account.

Holding, Shipping & Returns

Q: What is a "hold" registry?

A 'hold' registry allows you to decide when your gifts ship – now or later. If you place your registry gifts on hold they won't ship until you give the go-ahead.

Q: What are the perks of choosing a Hold Registry?

The time leading up to the big day is packed with decision-making on overdrive. Even the most laid-back couple would agree—it's nice to push one important decision off.

A hold registry is really helpful if you're in the process of moving, want to wait to get the gifts until after your honeymoon or even re-evaluate the gifts after the wedding. Also, if you change your mind about a gift and want to swap it out for something else, you don't have to schlep the box back to us.

So, get married, go on your honeymoon, enjoy. Then come back to us to revisit your registry as newlyweds. (We can hold it for up to a year after your wedding day.)

Q: What if we chose to hold everything on our registry, but we need a particular item shipped to us now?

No problem! In your Account, go to the Orders Page and select the quantity of products you want and click checkout.

Q: Where can we track what has been shipped to us?

In your Account section, check the Orders page and then Order History.

Q: What are your shipping policies and fees?

We offer free shipping on orders $125 and up. For gifts under $125, we charge a $12 shipping fee, which we automatically add to the gift-giver's total at checkout. Though currently we can't ship internationally, we do accept international credit cards.

Q: Why do some items have longer lead times?

Many of the items on Slowdance are made by small manufacturers and individual artisans from across the globe. This does mean that some products require longer lead times.

Q: Can any item be returned?

This comes up all the time. Most gifts can be returned. However, in the case of special-order or made-to-order items, all sales are final. You can find out if an item can be returned by looking at the Details section on the product page.

Q: How do we return or exchange a gift?

Email us at hello@slowdance.com return an item for a Slowdance credit. We'll send you a shipping label and a Return Authorization Document. Remember to include the Return Authorization Document in the box you're sending back to us, or you will be charged a re-stocking fee of $TK. Please return the item in its original packaging within 30 days of receiving it l; used or damaged items will not be accepted. So if you broke a plate during your first fight, that's on you. A shipping charge of $12 will be added for item exchanges.

Q: What happens if a product's price changes during the registry process?

That rarely happens, but if it does, it will only affect an item that has not been purchased. Items that we're holding for you – that have been purchased – will not be affected by the price change.

Q: What if an item is discontinued before we close out our registry?

We hate it when that happens! But product availability rests with the manufacturer. As soon as we're notified that a product is discontinued, we'll email you. If you tell us you want it—we'll do our best to scour all the land for it. And if it's no longer available, we'll send you three suggested substitutes. Or, we can offer you store credit.

Completing Your Slowdance Registry

Q: We want to complete our registry and close out. Do you offer the standard 10 percent discount off completion?

We do. We'll give you 10 percent off the completion amount of your registry—valid for anything in the store for up to one year after your wedding date.

Q: Will we have to pay for shipping to have our gifts delivered to us when we finalize our registry?

Yes. A nominal shipping and handling fee is added to every "Hold" purchase.

Q: What if there's money left in our account after finalize our registry?

In that case your credit can be used to purchase anything at our sister store, Jung Lee NY (online or at the store itself which is located at 25 West 29th Street.)

For Gift-Givers

Q: How do I find a couples' registry?

We send an email to everyone listed on a couple's registry; if the couple's chosen to protect their registry with a password, it will be in that email. If you can't locate it you can find a registry through the Slowdance site. Just click on the “Find a Registry” on the homepage and search for the couples' names.

Q: How will I know that the lucky couple's aware I've purchased this fabulous present for them?

We'll send you a note confirming your order and letting you know the couple has received a similar email, telling them you've given them an incredibly beautiful present.

Q: Can I include a personal message for the couple?

How could we say no to that? When you're checking out, there's a Gift Note section – that's where you should jot down your lovely and touching message.

Q: Do you offer gift-wrapping?

Not at this time, but we plan to very soon.

Q: What are your shipping policies?

We offer free shipping on qualifying orders of $125 and up.

For gifts under $125, we charge a $12 shipping fee, which we automatically add to your total at checkout. We accept international credit cards.